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Lee M Ffd

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Verified Reviewer
| map-marker Berlin Township, New Jersey

Double posting

Republic Bank - Double posting
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The bank continues over and over to take out charges twice as a double posted payment. Then when i call the bank or go in they tell me it will take 24 hours for the payment to be removed. This then allows my other vendors payment to bounce or be defined. This bank is the worse bank ever .
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Loss:
$100
Pros:
  • Bank is near me
Cons:
  • Bad customer service and bad money

Preferred solution: Apology

User's recommendation: Don't open account

Angelyna Cyu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Saber de un reembolso

Republic Bank - Saber de un reembolso
Republic Bank - Saber de un reembolso - Image 2
Hola cómo va mi proceso de taxes aún no me han depositado en mi cuenta bancaria y ya pasaron 24 días
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Loss:
$9800
Pros:
  • Que me lo pongan rapido
Cons:
  • No contesta servicio al cliente

Preferred solution: Full refund

User's recommendation: Hola para saber de mis taxes cuando se depositan

Resolved
KH H Kep

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Verified Reviewer

Resolved: Tax Refund

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Updated by user Mar 07, 2024

Company fixed the issue and I have been provided with full refund. I received several calls during the day I just couldn’t answer them because I was teaching.

They jumped on this superfast and took care of it.

I will not lie. I am really surprised and happy.

Original review Mar 06, 2024
I am a teacher who is in desperate need of my refund. I have been trying to reach out to someone because the IRS stated my funds were sent by direct deposit.

Republic Bank stated my banking information was wrong, however, it in fact was not when I went on Tax Act website. On the Republic website it says check was mailed and I have yet to receive it. I am trying to understand if my banking information was correct, why is a check being mailed? I have yet to receive my tax refund.

My lawyer has stated to give it one more week. Or I am taking all of these complaints to the local news media and as high up as I can go.

I can't even reach anyone just to find out what is going on about taxes. I called the sales line and got through and the woman on the end was breathing so hard, it sounded very graphic.
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Loss:
$7800
Cons:
  • You cannot reach anyone and customer service unprofessional

Preferred solution: Full refund

User's recommendation: I cannot in good conscience refer this company.

2 comments
Guest

I'd open

Guest
reply icon Replying to comment of Guest-2496191

Hello. Thank you for your reply.

It was cut off. You'd open?

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Michael J Ned

Tax refund

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My direct deposit information was entered incorrectly, so it was changed to set to be received in paper check. I need it directly deposited in my checking account not through mail.
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Preferred solution: Deliver product or service ordered

Glenn B Qjd

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Verified Reviewer

Got a loan for Christmas and still no money ben sent

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Thanks Republic bank now me my family will do without cristmas dinner cause can't send 300 measly dollars to my account but was fast to charge me 54 dollars just get the loan your sorry company hope you go bankrupt
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Pros:
  • Charge you 54 dollars to get a loan
Cons:
  • Takes a week to get the money

Preferred solution: Deliver product or service ordered

User's recommendation: Do not get a loan it take a week to send to your account and they charge 54 dollars just get a loan

Nica Tjh
map-marker Louisville, Kentucky

My last check deposit

I need to know my last check deposit, and last withdrawal because my checking balance is showing madness 292 or something and I need to know my last check deposit and my last withdrawal last three withdrawal because something is not adding up and I dont know if somebody had been using my card because I just found it. I dont know if it was stolen or not somebody hacked into it. hey, can you please let me know the last check deposit in
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Anonymous
map-marker Myrtle Beach, South Carolina

Can I use my card on overdraft protection yes or no

Can I use my card on overdraft protection before my tax money come and y'all can take it out when my refund call
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gary w Pwu

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Verified Reviewer

I still haven't been able to get the money

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I don't know what to do about it because I have not received anything from them. I haven't heard anything yet so I don't know what to do about this
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Loss:
$520
Pros:
  • I received my ssi check
Cons:
  • Need more help

Preferred solution: Full refund

Agripina Gkv

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Verified Reviewer
| map-marker Blackwood, New Jersey

You keep declining my card and I want to order this

This bank is the worst customer service hours ever. This is ridiculous. It was after 8 oclock and I couldnt even get somebody on the phone. I called earlier after seven and it kept saying they were closed.
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Nikki W Vdo

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Verified Reviewer
| map-marker San Francisco, California

Missing refund

My income taxes are in that account l got a letter from IRS Saying that My refund is there so please reply back
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Loss:
$2058
Pros:
  • No on answered

Preferred solution: Full refund

Anonymous
map-marker Tampa, Florida

Missing refund

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Don't have my Social security number on file lord sent me a letter saying Republic Bank has my refund
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User's recommendation: Lack of communication

Nikki W Vdo

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Verified Reviewer
| map-marker Tampa, Florida

Missing refund

I have a number I'm trying to track my refund l got a letter from IRS State that y'all have my income taxes
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Glenard Caa
map-marker Clarksville, Tennessee

I used your ATM machine and you were short of money and owe me $20

I was withdrawing $60 on your ATM machine and at the end it gave me $20 and said error machine is down but when I looked at my bank statement you guys charged me $40 I want my $20 back
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Tanya A Glf

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Verified Reviewer
| map-marker Louisville, Kentucky

No real person to explain what I needed

No person to talk with and fix problems Im told Im information does not exist. But Im told my money is at this bank and now I cant seem to get any help from this number or the website. Customer service is horrible and rude
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Loss:
$2233
Cons:
  • All

Preferred solution: Full refund

Joseph I Rsf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Really hurt me and my son’s condition

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Republic Bank - Really hurt me and my son’s condition
Republic Bank - Really hurt me and my son’s condition - Image 2
Republic Bank - Really hurt me and my son’s condition - Image 3
I work seasonal so every year past 7 years at Jackson Hewitt I get both advanced loans to get by. This year the republic bank declined both of them and I pay over 600 dollars to do taxes and get the loans only for it. This has really made my situation very hard and running out of hope. Yall are awe full and cant answer the phone every time I call or put me on hold and never pick up. Bs
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Loss:
$133
Cons:
  • So far everything

Preferred solution: Price reduction

User's recommendation: Don’t use they don’t care for any customer

Cathy H Cpb

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Verified Reviewer
| map-marker Ashburn, Virginia

Poor customer service

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All of our change gets donated to St Judes Hospital. I used to be able to take our change to Republic Bank. Now they won't count it unless you have an account. I love my bank, TD, and won't change it. Republic has made it more difficult to donate. No wonder their reviews are horrible. I would never recommend them. What is it costing them to let non customers get their change counted? Not a penny. Extremely poor customer relations.
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User's recommendation: Dont go there

Mary A Ckd
map-marker Brooksville, Florida

Problem

Cant get a live person to talk to I have tried over 20 times M Gaffney-LaVere 810-841.I I am old and need help solving this!
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About

Summary

Republic Bank is a financial institution which meets the needs of large corporations, small businesses, and individuals. It was founded by Bernard M. and Steven E. Trager in 1977. The bank headquarters is based in Louisville, Kentucky, USA. There are banking centers in Indiana, Florida, Ohio, and Tennessee. Republic Bank is a member of FDIC. It offers the following services: checking, savings, investing, and lending. The bank provides payday loans and tax refund anticipation loans. Private banking services include personal mortgages, treasury management, and business lines of credit. Customers can use internet and mobile banking services. It is possible to order MasterCard credit card with extended warranty and price protection options.

Republic Bank reviews and complaints

Republic Bank is ranked 316 out of 1246 in Banks category

Area Served

USA

Payment Methods

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